why can i see my device on the yoosee app but not the cms

If you see 'No signal' in the ODM, firstly try to reboot the device, signal most likely will appear. If you can't find this button, contact camera vendor tech support. If you can't reach the device, contact your system administrator.

Try to login to device using the ONVIF Device Manager and click the 'Live Video' button.

Nx Witness Desktop Client discovers the device but shows 'No Signal':.

If you're sure that all the information has been entered correctly and you cannot find the device using the ONVIF Device Manager then one of the following exists:.

Click 'Add' at bottom-left corner of GUI and enter the IP address or domain name of your device, specifying tcp port in necessary, then click apply.

Try to find the camera using the ONVIF Device Manager.

Device Issue: Your device can't process standard ONVIF request for manual discovery (device issue).

Network Issue: Your camera device is unreachable on the current network (try to check its web-page and fix the connection if necessary).

entering RTSP or IP address of the device):

Nx Witness does not find your device even when using manual camera addition (e.g.If the device is still not detected and you're 100% sure that the device is online and credentials are correct then one of the following issues most likely exists:.Enter camera ONVIF-Administrator credentials at the top-left corner of ODM main dialog.Device Issue: Your device's firmware incorrectly processes ONVIF requests.

Network Issue: Multicast is disabled for your LAN.

Nx Witness does not discover your camera automatically:.

Your camera - if it adheres to the ONVIF standard - should be automatically discovered by Nx Witness if it is on the same LAN as your Nx Witness Server. If you cannot install the ONVIF Device Manager because you are using an Ubuntu Linux machine then install the ONVIF Device Manager on a Windows PC on the same LAN as your troubled ONVIF camera.

Download and install the ONVIF Device Manager on the same computer as your Nx Witness Server is installed.

If you're facing some issues with the camera and it's not a device from natively integrated api list, here's the fastest way to troubleshoot it: First Step - Install ONVIF Device Manager(further - ODM) Nx Servers can operate with standard ONVIF profile S api that is commonly used now in most of cameras.

Why can i see my device on the yoosee app but not the cms